Website revamped with three-year contract of $38k

Last updated: April 13. 2014 7:07PM - 1347 Views
By Melanie Yingst

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Melanie Yingst


TROY — The City of Troy unveiled a new, sleek version of its website with many user-friendly options for the citizens of Troy last week.

The website’s address remains the same at www.troyohio.gov.

According to city of Troy’s director of public service and safety Patrick Titterington, the city is paying $12,634 per year for three years in development costs for the website for the $38,000 contract with CivicPlus. The contract includes development and annual maintenance of the site. Titterington said after the three years are up, it will cost $4,500 to update and maintain the site.

Titterington also said CivicPlus designed the site. Titterington said the company does many government websites around the country for entities such as Miami County and the city of Troy.

According to clerk of council Sue Knight, the new website offers a more attractive, cleaner, and easier to navigate format. “New features such as ‘Notify Me’ will allow citizens to sign up for email and/or text messages prior to a scheduled meeting, event, or an emergency notification,” Knight said via email. “The Agenda Center provides easy access to Council Meeting Agendas, Council Packets, and Minutes.”

According to Knight, the City of Troy site was in need of a fresher look, navigation, and services more in tune with today’s standards.

“Feedback from citizens and business organizations has been very positive,” she said.

Mayor Michael L. Beamish and Titterington are responsible for the content of the website as well as department heads and their trained web editors are responsible for the content within established guidelines, she said. The photographs on the website are taken by city staff or are contributed by members of the public at no charge, she said.

Key features of the site

The website also features an “Alert Center” for citizens to sign up for notifications.

“The Alert Center can be used to make a general announcement to the public, as well as through our Facebook and Twitter accounts,” Knight said. “The Mayor and Director of Public Service and Safety would usually initiate such a notification. There is no direct connection with the (Miami County) 911 Center related to city website notifications.”

The website also has a new function called “Report a Concern” for citizens to alert city staff of an animal concern, damaged or broken playground equipment, trash or litter problems, tall grass and weeds, loss of personal property and vandalism or graffiti in the city limits. The site also allows citizens to submit a tip to the Troy Police Department. Registration is required for the reports by email address.

“‘Report A Concern’ is a form-based function that allows a citizen to sign into the site with a name and password chosen by them,” Knight said.

Knight said the form is filled out and, when submitted, relays an email to the responsible city party.

The reports are also available internally to allow for follow-up and tracking of the resolution.

Items listed under the ‘Report Tracker’ module are associated with a department listed above the choices, Knight said.

“The department phone number is listed on their page, and citizens are welcome, as always, to contact the department directly by phone,” Knight said.”The City continues to maintain its complaint phone line.”

City of Troy offices can be reached at (937) 335-1725.

Melanie Yingst can be reached at (937) 440-5254 or follow her on Twitter @Troydailynews

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